Last updated: 1 June 2025

Birmingham Surveyors UK ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Birmingham Surveyors UK is a professional surveying practice based in Birmingham city centre, providing RICS regulated surveying services across Birmingham and the West Midlands.

2. Information We Collect

We may collect the following personal data when you use our website or contact us:

  • Name and contact details (such as email address, postal address)
  • Property details provided in connection with a survey enquiry
  • Information submitted through our contact forms (powered by HubSpot)
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your personal data to:

  • Respond to your survey enquiry and provide quotations
  • Arrange and carry out property surveys
  • Send you our survey report and related correspondence
  • Communicate relevant follow-up information related to your survey
  • Improve our website and services

We will not sell, rent or share your personal data with third parties for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of:

  • Performance of a contract (or steps taken at your request prior to entering into a contract)
  • Legitimate interests (improving our services and communicating with existing clients)
  • Compliance with legal obligations
  • Consent (where you have given explicit consent, e.g. for marketing emails)

5. Data Retention

We retain personal data for as long as is necessary for the purposes described in this policy, or as required by law. Survey-related data is typically retained for 6 years in accordance with our professional indemnity insurance obligations.

6. Third-Party Services

Our website uses HubSpot for contact form management and CRM purposes. HubSpot's privacy policy can be found at hubspot.com/legal/privacy-policy. We also use Google Analytics for website performance monitoring. You can opt out of Google Analytics tracking by adjusting your browser settings or using the Google Analytics opt-out browser add-on.

7. Cookies

Our website uses cookies to enhance your browsing experience and to help us understand how our site is used. You can control cookie settings through your browser. Accepting cookies is not mandatory to use our website, although some functionality may be limited if cookies are disabled.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via our contact page.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.